Why your palm hurts....
I LOVE my cellphone/pda the TREO 650.
This love for my device has a good lesson in it- and
it's not what you think.
It's ok to love an inanimate object.
wait a second-
this message is to tell you why I now HATE
by cellphone/pda TREO 650.
I found out recently that the pictures I have been taking and saving to my
computer were actually NOT being saved to it.
I figured it was something I had done wrong, but after spending an HOUR
with 4 different people from PALMONE, found out that the software that
connects my phone to my computer ONLY does that if you use the software
FROM THE CD that came with the device.
That means that the software (of the same name) that I had to DOWNLOAD from THEIR
site- the "UPGRADED" version does NOT have that functionality.
I asked why not- as any customer would, and the answer was that they
didn't have the rights to send it online, only with a CD.
So- "SEND ME A CD."
"Sure- that'll be $19.95"
HELL NO. I bought the damn thing, I used the CD, but eventually had to UPGRADE, and now they said that I have to PAY to get the functions that were supposed to be there to begin with?
That was after an hour, by the way.
So guess what? I'm going to get the CD from a friend who still has his,
and then instead of getting the NEW TREO 700, or 750, or 800,
I'll be buying an I-Phone.
I think you should too.
So what's the lesson? Don't THROW your customers to your competitors
by being stupid.